Terms & Conditions
Our Payment Policy
For a group booking of 8 participants or more we have the following cancellation refund policy:
0% with 14 or less days notice
50% with 15 to 30 days notice
100% with more than 30 days notice
When a reservation has been confirmed, an invoice will be sent with the due date within 21 days.
In the case that the full amount has not been paid within the due date, Bike & Bite will issue a reminder to the customer to pay the full amount within 14 days. If the customer still has not paid after this term Bike & Bite reserves the right to send the invoice to a debt collection agency. All further legal costs will then need to be paid on top of the main sum by the customer.
A professional tour guide will accompany participants at all times during the tour.
The tours will be held according to the information provided in our tour description. Deviations are sometimes necessary and are made at the discretion of the tour guide in accordance with company policies.
The excursion will not take place in the case of (severely) adverse weather conditions or other cataclysmic catastrophes. In each of these cases, the company Bike & Bite maintains the right to use its own discretion when deciding the appropriateness of the excursion conducted.
In the case that the tour can not take place due to weather conditions or other unforeseen circumstances, the full amount of the booking will be refunded or upon request, a new date may be selected on which the tour can take place. In scenario 2 (reschedule), no refund will be given.
In the case of the cancellation of an excursion or tour of any sort by Bike & Bite Tours, for reasons other than those provided in the preceding two paragraphs, the customer is entitled to a refund of the amount paid, or, if the client so decides, the client will be entitled to rebook the tour if possible. The replacement excursion will be of equivalent value and duration.
Participants must be present at the agreed excursion meeting point at the correct time. A no-show will incur the full cost of the booked tour.
Participants declare that:
If on a bike tour, they are able to ride a bike safely and within the limits of the law.
They are of good riding and walking health and suffer from no minor or major injury, illness or disability that would impair their ability to perform any activity during the tours.
They fully comprehend and accept all of the risks associated with participation in the tours including, non-exclusively, exposure to unfavorable weather conditions, food sickness, injuries (e.g., those arising out of self-inflicted accidents or mishaps, other participants, automobiles, pedestrians and the like) and death.
They are not under the influence of drugs or more than the legal amount of alcohol when taking part in the tour.
They understand that they are required to practice common sense, prudence and diligence while on the tour. The instructions given by the tour guide should be followed at all times.
If on a bike tour, they understand that they should lock their bikes at all times when they are not being used. If the bike is stolen as a consequence of failing to lock the bike the participant will need to reimburse 400 euros to Bike & Bite for each stolen bike.
They release Bike & Bite and All Affiliated Entities (subsidiaries, present and former employees, owners, officers, members, managers, partners, contractors, insurers, shareholders and directors, hereafter “All Affiliated Entities”) from any claims for damages in the broadest sense made against them, as stated in article 6:106 BW to 6:108 BW of the Dutch law, unless the damages are caused by gross negligence or wilful misconduct.
They understand that Bike & Bite and All Affiliated Entities accept no liability for any damages in the broadest sense to Participants, third parties or equipment caused during their bike tours, as stated in article 6:106 BW to 6:108 BW of the Dutch law, unless the damages are caused by gross negligence or wilful misconduct.
They understand that Bike & Bite, All Affiliated Entities and Participants in the tour are bound to Dutch law. If any law is broken all parties are liable under Dutch jurisdiction.
They understand that Bike & Bite and All Affiliated Entities do not assume responsibility for loss of baggage, money, valuables or other items during the trip.
They understand that Participants are liable for damages that Bike & Bite and All Affiliated Entities may directly or indirectly incur due to the failure to comply with the above-mentioned obligations.