General Terms and Conditions Bike & Bite
How nice that you’re booking with us! We would like to establish a few rules with you. These are documented in these Bike & Bite General Terms and Conditions (“conditions”).
Who are we?
Bike & Bite is located at Graeffstraat 12a in (3039 XD) Rotterdam and registered with the Chamber of Commerce under number 76854841. Our VAT number is NL003141515B95.
In these conditions, we refer to ‘you’ and ‘your’ as the client. ‘We’ and ‘us’ refer to Bike & Bite as the contractor. By ‘agreement,’ we mean the agreement concluded with you for (food) tours, excursions, corporate events, or any other event. Therefore, booking a tour is also an agreement.
These conditions apply to all our offers and agreements, unless we have made other arrangements with you. We reserve the right to modify these conditions at any time. Therefore, it is advisable to review these conditions again for each new booking and agreement.
What can you expect from us?
We will execute the agreement to the best of our abilities, as expected from a professional company in our industry. We strive to achieve the best possible result for you and the participants during the execution of the agreement.
A professional guide will accompany the participants during the tours.
A few specific matters:
Minimum number of participants:
Tours will proceed with a minimum of 4 participants. If the minimum number of participants is not reached, we will inform you as soon as possible that the tour/excursion is canceled. If we cancel for this reason, we will offer the option to (immediately) book for a new date. If you do not wish to do so, we will refund the paid amount.
Deviation from the description:
The tours and corporate events will be conducted as described. However, there may be occasional unforeseen deviations that could not be indicated in advance. We will make the decision in such cases.
Inclement weather or other disastrous circumstances:
We have the right to decide whether a tour/excursion will proceed in case of (severely) unfavorable weather conditions or other disastrous circumstances. You will be notified at least 24 hours in advance if a tour/excursion needs to be canceled for these reasons. If we cancel for this reason, we will offer the option to (immediately) book for a new date. If you do not wish to do so, we will refund the paid amount.
What do we expect from you?
You ensure that all participants are present at the agreed meeting point on time. The guide will wait for a maximum of 15 minutes after the agreed meeting time. If participants arrive late or do not arrive at all, it is their responsibility and risk. In such cases, no refunds will be provided.
And what do we expect from participants on our tours?
Since our tours are conducted by bicycle and/or on foot, we also expect participants to:
- Ride safely and in accordance with traffic laws.
- Have sufficient physical health to walk and ride a bicycle without any major or minor injuries.
- Not be under the influence of drugs when participating and, in the case of bike tours, not have consumed alcohol exceeding the legally permissible limit for traffic.
- Understand the importance of participating cautiously and with common sense.
- Always follow the instructions of the guide.
- Lock the bicycle when not in use. Note: If a bicycle is stolen because it was left unlocked, the participant will be liable for €400 per stolen bicycle. As our contracting party, you will be responsible for paying this amount.
If you request a quotation, it is non-binding and valid for the period indicated in the quotation. If no period is specified in the quotation, the quotation is valid for acceptance within 14 days.
We are not bound by an acceptance that deviates from what is stated in the quotation. We reserve the right to refuse an order. In such cases, you are not required to make any payment. If you have already made a payment, you will receive a refund.
Conclusion and Termination of the Agreement
The agreement is concluded by booking on our website. For business and group bookings, we will send a quotation. The agreement is then concluded by the written acceptance of our quotation. If there is no written acceptance but you provide us with confirmation in another form to proceed with the execution of the quotation and make payment, the content of the quotation will be deemed agreed upon, and these conditions will apply.
The agreement ends when both parties have fulfilled their obligations under the agreement.
If an agreement is entered into for the long term, it can be terminated by both parties with a notice period of at least 3 months. Termination should be done by email or letter. The risk of non-receipt of an email and/or letter lies with the sender. In the event of your bankruptcy, we will terminate the agreement immediately.
Cancellation of the Agreement
We have already indicated above when we can cancel an agreement to do a tour/excursion. However, it may also be the case that you need or want to cancel. In such cases, the following rules apply:
If you are an individual (consumer) and book online, you can cancel free of charge up to 48 hours before the start of the tour/excursion. In this case, you will receive a refund, but you can also choose to receive a voucher to book a tour/excursion with us at a later date (within 1 year after the cancellation). The voucher amount will be the amount you paid for the canceled tour/excursion. It is possible that prices may increase, and you may need to pay an additional amount for a new tour/excursion, even if it is the same tour/excursion.
If you are an individual (consumer) and make a private booking or if you are a company, you can cancel free of charge up to 1 month in advance, and we will refund the booking amount. If you cancel later, we will provide you with a voucher for the booking amount. This voucher can be redeemed with us within 1 year after the cancellation.
Rates and Payment
The rates we apply are stated on our website and are provided before the booking is finalised. If you request a quotation, the rates will be mentioned in it.
All amounts include VAT, unless otherwise indicated.
Prices may change, but only in the future. So, if you have booked at a certain price and our prices change later, the agreed-upon price between us will still apply.
Payment must be made immediately upon conclusion of the agreement (and therefore, at the time of booking).
If we send a quotation and it becomes an agreement, we will send an invoice that must be paid within 14 days of the invoice date. If payment is made late, we may charge statutory (commercial) interest and statutory collection costs. If we have not received any payment for the (first) tour/excursion or corporate event, we will not carry it out.
Protection of Your Data
You and we are obligated to maintain the confidentiality of all confidential information obtained from each other or from other sources in the context of the agreement. Information is considered confidential if it has been disclosed by the other party or if it arises from the nature of the information. If, for example, due to a legal provision or a court decision, we are obliged to provide confidential information to third parties designated by law or the competent court, we are not obliged to pay damages or compensation, and you may not terminate the agreement due to the damage caused as a result.
If you have a complaint about our services, you can report it in writing via email@example.com within 8 days after the execution of the agreement. The complaint should contain a detailed description so that we can respond adequately.
Participation in our tours, excursions, and corporate events is at your own risk.
We are not responsible or liable for the loss of baggage, money, valuables, or other items during any of our tours, excursions, or corporate events.
In the event of damage, physical or mental injury, or the death of participants, we are only liable in the case of intent or gross negligence on our part.
We have insured ourselves in case we are unable to rely on the exclusion or limitation of liability.
You will indemnify us against damage claims from participants, as well as against damage claims from third parties resulting from damage caused by participants.
Applicable Law, Disputes
Dutch law applies to all legal relationships between us.
The court in Rotterdam has jurisdiction over disputes unless provisions of mandatory law prescribe another court.
You and we will only resort to the court after attempting to resolve the dispute amicably.
We provide our terms and conditions in both Dutch and English. In case of different interpretations, the Dutch text is binding